Newsletters
The Ascent: Your Go-To for All Things Sim!
Behind every great simulation session is a dedicated team — planning, problem-solving, adapting, and teaching. Ascent, our new quarterly customer newsletter, is here to support the educators, clinicians, simulation technicians, and innovators who are shaping the next generation of healthcare professionals. Inside, you’ll find fresh ideas, real-world success stories, and practical tools to help you train with confidence. We also hope it gives you a chance to get to know the team behind the scenes — the ones supporting you every step of the way. We’re proud to be part of your journey.
Message from CEO
It’s been an exciting first year as Elevate Healthcare, following the acquisition of our company from CAE by Madison Industries. The Elevate brand represents our unwavering commitment to reaching greater heights together and delivering solutions that make the world safer, healthier, and more productive. Our vision is clear: Create the most realistic, accessible, and autonomous Simulation Ecosystem available anywhere. To bring this vision to life, we restructured our business into four operating segments earlier this year:
- Patient Simulators: Focused on designing and manufacturing cutting-edge simulation tools, including Evo, our newest simulator that maximizes flexibility in creating realistic training scenarios.
- LearningSpace: Dedicated to delivering an efficient, effective audio-visual debriefing system, enhanced with AI to improve student learning and give educators more time with their students.
- LifeCycle Management: Committed to providing world-class installation and service, ensuring customers get maximum value from their investments. Our new service offering, Elevate LifeSpan, takes this dedication to the next level with even greater benefits.
- Elevate Learning Institute: A hub for essential product training and clinical simulation education helping customers fully leverage opportunities to elevate student learning.
At the heart of everything we do is you. Your loyalty and dedication inspire us to innovate and push boundaries every day, or as we say, “Elevate. Every Day!” Thank you for trusting us and for the important work you do to make the world a better place. Together, we are redefining what’s possible.
Here’s to shared growth and continued success!
Brian Truesdale
President & CEO
Advancing Patient Safety Through Simulation
At Elevate Healthcare, we know that simulation doesn’t just prepare learners — it protects patients. That’s why we brought together an inspiring panel of simulation leaders to share their thoughts on “How Innovation is Driving More Positive Outcomes in Healthcare Education”.
Hosted at our headquarters, the panel dove deep into the impact of simulation in education and how simulation technology helps uncover the root cause of healthcare outcomes. This event featured powerful conversations around how simulation is being used to:
- Reduce clinical errors
- Strengthen team communication under pressure
- Prepare students and professionals for real-life challenges
- Build confidence in high-stakes scenarios
Whether you’re a simulation educator, a healthcare leader, or passionate about patient safety, this conversation reminded us all why our work matters — and how simulation continues to shape the future of healthcare.
Sim Success Spotlight: From Glitch to Greatness
Christine Turner, Simulation Lab Coordinator at Carteret Community College, was all set to showcase the power of simulation at a local career expo — an exciting opportunity to spark interest in emergency care careers.
Just minutes before the event began, her Ares manikin ran into a technical snag that could have ended the demo before it started.
But Christine didn’t panic.
She acted quickly, called her Elevate Healthcare Customer Service Rep, and coordinated with support to troubleshoot the issue — all while standing in front of a crowd of curious students.
Within 30 minutes, her Ares manikin was back in action — and the demo went on, sparking curiosity, excitement, and maybe even a few future healthcare professionals.
“We had a resolution within 30 minutes, and we were able to showcase Ares — which the participants absolutely loved. The team effort was customer service at its peak, and I was thankful for everyone’s help and commitment to excellence,” shared Christine. Christine’s calm leadership under pressure turned a stressful moment into a standout success — and we’re proud to be part of her simulation journey.
Introducing LifeSpan℠: Service Plans That Grow with You
Your simulators are a vital part of your mission—and they deserve support that’s just as reliable and forward-thinking. That’s why we created LifeSpan℠: a suite of flexible service plans tailored to meet your unique needs.
From comprehensive, all-inclusive coverage to budget-friendly support options, LifeSpan℠ ensures you get the right level of care at the right time. And as your needs evolve, so will our plans—adding new features and value to help you maximize the performance and longevity of your simulation investment.
With LifeSpan℠, we’re not just supporting your technology—we’re partnering with you to elevate every stage of your simulation journey.
Call us today to learn how we can support you!
North America: 866.462.7920 | International: 49.6131.495.0354
💡LIMITED-TIME OFFER:
Now through July 1, we’re waiving all evaluation fees to help you bring your simulators back under a service contract.
Support You Can Count on This Spring
Summer break will be over before you know it – now’s the time to prepare and make sure your simulators are ready for the next wave of leaners!
We’re launching two promotional service offerings designed to help you get the most out of your simulators and training centers.
Spring Simulator Refresh – Elevate Simulators Preventative Maintenance
Think of this as a seasonal tune-up for your simulation equipment.
We’ll help clean, calibrate, and prep your Elevate Healthcare simulators to ensure they’re performing at their best — just in time for your next training cycle, clinical rotation, or simulation event. Whether it’s basic preventative maintenance or optimizing performance, our team has you covered.
- Software & Firmware Updates – We’ll verify that your Instructor Workstation and Patient Monitor are running the latest Maestro version (where hardware permits), and ensure all firmware, browsers, and plug-ins are up to date.
- Clean & Calibrate – We’ll surface clean your manikin to help preserve its realistic appearance and prevent premature wear, and we’ll calibrate all essential components to ensure optimal simulator performance.
- Skin Replacement – We’ll replace any damaged skins that are punctured during training activities, such as needle insertions.
- And More! – Contact your Customer Support team for a complete list of services tailored to your specific simulator.
**If you’re enrolled in our Premier or LifeSpan Apex service contracts, preventative maintenance is already included at no additional cost. Simply contact your support team to schedule your service!
Got a LearningSpace? We’ve got something for you, too.
Our Sync & Shine promotion includes an on-site visit from one of our team members to review your audiovisual and network setup. We’ll make sure all your rooms are fully optimized and ready for your next scenario-based evaluation or clinical assessment.
- Clear Video & Audio – We fine-tune cameras and mics for crisp, reliable recordings.
- Stable Connectivity – Network checks ensure smooth, uninterrupted performance.
- Secure Storage – We verify backups and optimize storage to protect your data.
- Always Up to Date – Your system runs the latest software and firmware for peak performance.
🔍Quick Tip:
“Wait… What’s My Serial Number Again?”
We’ve all been there — scrambling to find that elusive serial number. Good news: we’ve made it simple.
All new Elevate Healthcare simulators now come with a hospital-style bracelet.
- Scan the barcode to access your simulator’s product page (support docs, manuals, etc.)
- Flip it over to find the serial number — no tilting or guesswork required.
Just another way, we’re helping make your day a little smoother.
Team Milestone: Celebrating José Luis Zamora Jimenez
From Intern to Expert: 10 Years of Service at Elevate Healthcare
When a technical issue arises, and you need expert help — you’re not just reaching out to a system, you’re connecting with people like José Luis Zamora Jimenez.
This spring, José marked a significant milestone: 10 years with Elevate Healthcare. What began as an internship from Spain has transformed into a rewarding, full-fledged career. Over the past decade, José has become a vital part of our team, known for his expertise and his unwavering dedication to helping both our customers and colleagues succeed.
José’s career progression is a testament to his hard work and versatility. From his beginnings as a workshop technician, he quickly moved into roles that took him across the globe — as an international installer, a leader of technical training, and now as a Customer Experience Specialist. His broad skill set has allowed him to serve in various capacities, making him a go-to resource for both our team and our customers.
Today, José brings his experience and knowledge to every interaction, helping our customers maximize their success with Elevate products and services.
“Being a tech and an account manager in CS gives exposure to a versatile, challenging and interesting workday, offering many growth and learning opportunities to me as an individual,” shared José. “The exposure to an international environment with different cultures and background is a valuable experience.” José, thank you for your years of service, expertise, and commitment to elevating every customer experience. We’re proud to celebrate you — and grateful to have you as part of the Elevate family!
News from Elevate Healthcare Learning Institute
Unlock the Full Potential of Your Simulation Center
Looking to elevate your simulation program? Join Training For Life™—a free virtual webinar led by educators from the Elevate Healthcare Learning Institute, designed to support learners and healthcare professionals in advancing simulation and patient safety.
What Is Training For Life™?
Training For Life™ is Elevate Healthcare’s virtual offering crafted to provide insights into simulation and outcomes. While topics are broad and may not be product-specific, each session delivers practical, relevant knowledge.
Why Attend?
- Expert-Led: Hosted by trusted educators from the Elevate Healthcare Learning Institute
- Advance Your Practice: Strengthen your expertise
- Ongoing Development: Stay informed with regularly scheduled events
What You’ll Gain:
- Increased value from your simulation program
- Access to best practices
- Practical tools to enhance operations
- A powerful resource for ongoing professional growth
Next Webinar:
- Date: May 29
- Topic: Mastering Recording Methods in LearningSpace Enterprise
- Cost: Free | Available to customers on a manufacturer’s warranty or service contract.
- Registration Required
Stay tuned for the registration link!
Note: Training For Life™ is a supplementary resource and does not replace full Product Training or Outcomes-Based Education, which are available separately. Training For Life™ webinars are regularly offered at no cost to eligible customers on a valid Service Contract or Manufacturer’s Warranty
Achieve More. Go Further.
Tailored Solutions. Real Results.
At Elevate Healthcare, we’re excited to introduce Achieve—a game-changing solution that meets you where you are and elevates you to what’s next.
Designed for healthcare and academic organizations. Through training needs analysis, clinical gap analysis, strategic consulting, and supporting faculty and leadership development, we work together to identify and strengthen key opportunities for growth and success. As a next step, we deliver specialty simulations, proven strategies, focused conferences, and the opportunity to host your educational events at our Sarasota HQ—all tailored to help you Achieve measurable results.
Whether you’re building, expanding, or enhancing your simulation center, or focusing on improving clinical specialties, Achieve is your trusted partner, providing solutions that drive smarter, safer care.
Together, we’ll improve safety, drive outcomes, and foster innovation, ensuring learners and clinicians are prepared to deliver confidently in the moments that matter.
For more information, contact us at [email protected].
Want to Be Featured or Have an Idea for Us?
Have a success story, tip, or something awesome you’d like to share in The Ascent? Or is there a topic you’d love to see us cover? We’d love to hear from you!
Send your submissions to: [email protected]
Stay tuned for our next issue, coming in August 2025!